Imagine having a brick-and-mortar store, but not knowing when people walk through your door. Because you have no idea when customers are in your store, you can’t greet them, offer them assistance, or answer their questions.
If you have a website with no live chat system, it’s the same situation: you’re unable to extend a helping hand to visitors. Sure, there’s probably a phone number and online contact form somewhere on your site, but most prospects won’t go as far as to pick up the phone or fill out a form.
Connect with Customers Instantly through Live Chat
If you have a live chat system in place, all your website visitors have to do is click on a button to connect with you. When they click through, one of your customer service reps is notified and a conversation takes place via chat.
Live chat solutions give you the opportunity to interact with prospects instantly and from anywhere with an internet connection. Visitors who click the live chat button must fill out a brief pre-chat questionnaire to describe their questions, enabling you to deal with their requests more efficiently.
Setting up a live chat system is incredibly easy. Simply embed the snippet of code you’re provided into your website and then log in to your chat console.
Why Use a Live Chat System?
These days, customers are impatient. They’re used to getting everything they need at the touch of a button or the click of a mouse, so when they have an inquiry, they expect it to be addressed immediately.
If prospects call your business’s toll-free number and are put on hold, they may get frustrated and end up taking their business elsewhere. Live chat systems improve customer service and increase your customers’ satisfaction by giving you the power to address their inquiries right away. Live chat systems also help you build trust with your prospects by improving your website’s usability and credibility.
Live chat systems can increase leads by up to 30% because of their capacity to transform browsers into potential buyers. When people visit your website, chat invitations pop up on their screens, inviting them to chat and pulling them into your sales funnel.
Reduce Operational Costs and Maximize Productivity
Many live chat systems have multi-tasking capabilities, allowing operators to handle more than one chat session at a time. This helps you reduce operational costs while maximizing your customer service reps’ time.
Monitor the Performance of Your Website
A live chat system provides you with real-time information about your website visitors, so you can monitor your site’s performance and determine if it’s serving your prospects’ needs.